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In the event of an issue arising with intricate production machinery, factory workers typically engage in troubleshooting procedures. While they can seek assistance from colleagues, supervisors, and specialists, locating them may consume valuable time. Moreover, situations may arise where the machinery expert is situated in a different location, time zone, or even another country, making face-to-face communication impossible. Consequently, this could result in prolonged downtime for the machine, lasting hours or even days. Therefore, the significance of remote collaboration capabilities becomes evident in such scenarios.
In the manufacturing industry, remote collaboration involves obtaining timely problem-solving assistance from engineers or specialists who are not physically present.
Most instant communication software (e.g. WhatsApp) available on the market is not specifically designed for manufacturing, lacks security features, and adds complexity to frontline workers' job responsibilities.
The goal is to find practical ways to utilise readily available technologies that are intuitive and tailored to the needs of manufacturing, ensuring secure and efficient communication for frontline workers without burdening them with additional complexities.
1. Fast communication:
By utilising video, factory workers can visually explain the problem without requiring the physical presence of specialists. In many cases, this is sufficient for operators or maintenance workers to diagnose the issue and propose a solution, saving significant time compared to waiting for a specialist to arrive on-site.
2. Easy problem-solving:
Unlocking access to experts is crucial for an effective remote troubleshooting service, regardless of their location. Instead of wasting time debating and searching for someone with relevant experience, remote collaboration tools seamlessly connect workers with the right collaborators.
3. Reduced downtime:
If the solution to minor problems remains unknown, it can lead to prolonged periods of downtime, especially when they occur outside of regular office hours. However, by utilising remote assistance and collaborating with experts, faster resolutions can be achieved, enabling a quicker recovery of production operations.
4. Employee Engagement:
In the past, factory workers faced difficulties in seeking answers and addressing concerns due to a lack of effective communication tools. Consequently, it often became more convenient to tolerate recurring issues rather than locating the person capable of providing assistance.
However, instant messaging revolutionises this situation. It is not a novel tool, as factory workers are already familiar with its usage on a daily basis. This familiarity allows them to swiftly adapt to its capabilities. By utilising remote assist or quick assist features, they can now resolve problems more efficiently, leading to increased reliance on the tool. As a result, they become more actively involved in their work, gaining a sense of empowerment and taking greater responsibility for the machinery they operate.
1. Direct and Group Messaging:
The initiation of troubleshooting often begins with the ability to send direct messages to specific individuals. It is astonishing how many queries can be resolved through concise text exchanges. Additionally, there are instances where involving multiple participants in a conversation becomes essential, necessitating a solution that facilitates both the initiation and participation in group chats.
2. File Sharing:
The files that need to be shared consist of pictures and videos. These visual media carry a wealth of information beyond what can be conveyed through text alone, making them indispensable for efficient communication and effective problem-solving. The capability to capture images, record videos, and seamlessly share them through chat platforms is of utmost importance.
3. Security:
When utilising technology, there is a constant apprehension regarding the security of information exchange among employees, factories, and even across businesses. This concern becomes even more pronounced as workers increasingly rely on social messaging applications to discuss factory-related matters. Therefore, it is crucial to employ solutions specifically designed to offer the elevated levels of security that companies demand, all while enabling instant communication whenever required.
Book a free demo of our application and see how it can take your manufacturing operations to the next level.
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